Shipping and Delivery

At Nudoura, customer satisfaction and hygiene safety are our top priorities. Due to the intimate nature of our products, we follow strict return and refund guidelines to ensure safety and fairness for all customers.

By placing an order on www.nudoura.com, you agree to the terms outlined below.

1. Eligibility for Returns

Due to hygiene and safety reasons, used, opened, or tampered products are not eligible for return or exchange.

A return may be accepted only if:

  • The product is unused, unopened, and in its original sealed packaging

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of delivery

Returns without prior approval will not be accepted.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Used or opened intimate wellness products

  • Products damaged due to misuse or improper handling

  • Items purchased during clearance or promotional sales (unless damaged)

  • Gift cards or digital products (if applicable)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear images or videos showing the issue and packaging

  • Our support team will verify and approve the request

Once approved, we may offer:

  • A replacement, or

  • A refund, depending on product availability and case assessment

4. Return Process

To initiate a return:

  1. Email us at support@nudoura.com

  2. Mention your order ID and issue details

  3. Attach required photos/videos for verification

  4. Wait for approval and return instructions

Unauthorized returns will not be processed.

5. Refunds

  • Refunds are processed only after inspection and approval

  • Approved refunds will be credited to the original payment method

  • Refund processing time: 7–10 business days

  • Shipping charges (if any) are non-refundable

6. Exchange Policy

Exchanges are permitted only in case of damaged, defective, or incorrect products, subject to stock availability.

7. Cancellations

  • Orders can be cancelled before dispatch

  • Once shipped, orders cannot be cancelled

  • Refunds for approved cancellations will be processed within 5–7 business days

8. Warranty Claims

If a product includes a warranty:

  • Warranty claims must follow the instructions mentioned on the product page or packaging

  • Warranty does not cover accidental damage or misuse

9. Return Shipping

  • For approved defective or incorrect products, Nudoura may arrange return pickup or reimburse shipping costs

  • Customers are responsible for return shipping costs in other approved cases

10. Discretion & Confidentiality

All returns and refunds are handled with complete discretion, and customer privacy is strictly maintained.

11. Policy Updates

Nudoura reserves the right to modify this policy at any time without prior notice. Updated policies will be posted on this page.

12. Contact Us

For return or refund-related queries, reach out to us at:

📧 Email: support@nudoura.com
🌐 Website: www.nudoura.com